Terms of Service
The rules for using Lumiverde, our music community platform.
Platform Purpose
Lumiverde is a community platform dedicated to celebrating music and bringing people together through positive, music-related events and connections.
Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account or use Lumiverde. By registering, you confirm that you meet this requirement and have the legal capacity to enter into these Terms.
Prohibited Content & Activities
Lumiverde is exclusively for celebrating music and positive community events. The following types of content are strictly prohibited:
- Political Events or Campaigns: No political rallies, campaign events, protests, or politically-motivated gatherings
- Religious Events: No religious services, ceremonies, or faith-based gatherings (unless they are primarily music performances)
- Organized Protests or Demonstrations: No activist gatherings, marches, or demonstration events
- Divisive or Controversial Topics: Content designed to provoke conflict or promote divisive ideologies
- Hate Speech or Discrimination: Any content promoting hatred, discrimination, or violence against individuals or groups
Important: This platform is dedicated to music-focused events. Events at religious or political venues are acceptable only if the primary focus is the musical performance itself, not the political or religious message.
What We Welcome
- Gigs: Live music performances, open mics, jam sessions
- Concerts: Music concerts, album releases, EP launches, single premieres
- Festivals: Multi-day festivals, music celebrations, cultural music events
- Club: Music venue openings, club nights, DJ sets
- Dance: Dance performances, dance workshops, movement events with music
- Art: Art exhibitions with musical elements, artistic performances, creative showcases
- Theater: Musical theater, theatrical performances with live music, cultural shows
- Restaurant: Restaurant events featuring live music, dining experiences with performances
- Other: Music workshops, educational events, masterclasses, charity concerts, street performances, community gatherings (where music or positive celebration is the focus)
Content Moderation & Enforcement
Our team reviews reported content and reserves the right to remove any events, posts, or user accounts that violate these terms. Violations may result in:
- •Content removal without notice
- •Temporary or permanent account suspension
- •Loss of Musician plan benefits without refund
- •Permanent ban from the platform for severe or repeated violations
Limitation of Liability
Lumiverde is provided "as is" without any warranties, express or implied. To the fullest extent permitted by law, Lumiverde is not liable for:
- •Indirect, incidental, special, consequential, or punitive damages
- •Loss of profit, data, or business interruption
- •Damages arising from unauthorized access or data breaches beyond our reasonable control
Direct Liability Cap: Our total liability to you for any claim arising from these Terms or your use of Lumiverde is limited to the amount you paid to Lumiverde in the 12 months preceding the claim, or €100, whichever is greater.
Governing Law & Dispute Resolution
These Terms of Service and your use of Lumiverde are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising from or related to these Terms or Lumiverde shall be resolved exclusively in the competent courts of Sweden. By using Lumiverde, you irrevocably consent to the jurisdiction and venue of Swedish courts.
Before pursuing legal action: We encourage you to contact us at privacy@lumiverde.music to attempt to resolve the matter informally first.
EU Online Dispute Resolution: If you are an EU consumer, you can also submit a complaint via the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We can be reached at contact@lumiverde.music.
Refund & Cancellation Policy
Quick Summary
Questions? refunds@lumiverde.music
Subscription Refunds
Cancelling Your Subscription
You can cancel your subscription anytime from your account settings. Cancellation takes effect at the end of your current billing period. No pro-rated refunds or early-termination fees.
- •Your access continues until the end of your current billing cycle
- •No refund is issued for the already-paid period
- •Future charges are cancelled immediately upon cancellation
EU Digital Content Withdrawal Right (14-day cooling-off)
If you are a consumer in the EU/EEA, you normally have a 14-day right to withdraw from a digital content purchase (per Article 16(m) of the EU Consumer Rights Directive and GDPR recitals). However, this right does not apply if you have agreed that the service should begin immediately.
This applies to both recurring and one-time Musician/Organizer plan purchases. Both grant instant access to your profile and its features as soon as payment completes, so both require the same checkout waiver.
At checkout, you will confirm that you understand and agree service begins immediately upon payment. By checking this box, you explicitly waive your 14-day withdrawal right. This is the standard for digital services (cloud software, streaming, etc.) where you access the service instantly upon purchase.
Checking this box is required to complete a plan purchase, since instant access is the only way we deliver this service. We don't currently offer a delayed-activation alternative that would let you keep the 14-day right. If you'd prefer not to waive it, you can choose not to purchase a plan.
Free Trial Auto-Refund
When you sign up for a free trial, we process a one-time "mandate" payment with Mollie to set up your billing. This payment is automatically refunded within 24-48 hours at no cost to you. The refund is issued to your original payment method. Your access is not affected by this refund.
One-Time Purchase Refunds
Private Gig Postings
Payment for private gig postings is non-refundable once the posting has been published to our platform. However, if you request a refund before the posting is published, we will honor it.
- •Contact us at refunds@lumiverde.music to request a pre-publication refund
- •We will respond within 5 business days
- •Once published, the posting cannot be refunded
Feature Requests (Instagram Feature, Upload Requests, etc.)
EU customers: You have a statutory 14-day withdrawal right on feature requests (e.g., Instagram content visibility, upload requests), even if the feature has already been applied, because the service is not delivered instantly — it is queued for review and scheduled for later posting. You can request a refund within 14 days of purchase, per Article 16(m) of the EU Consumer Rights Directive.
Non-EU customers: Payment is non-refundable once the feature has been fulfilled or applied to your content.
- •To request a refund, contact refunds@lumiverde.music
- •We will respond within 5 business days
- •EU customers: 14-day withdrawal right applies regardless of application status
- •Non-EU customers: Non-refundable once applied/active
Payment Disputes & Chargebacks
If you have an issue with a charge or believe a transaction was unauthorized, please contact us first at refunds@lumiverde.music before disputing the charge with your bank.
We will work with you to resolve the issue quickly. Chargebacks and payment disputes can harm both you and our platform, so we prefer to resolve matters directly when possible.
Please note: if you initiate a chargeback without contacting us first, we may be unable to help and your account may be suspended pending resolution.
How to Request a Refund
1. Contact Us
Email refunds@lumiverde.music with:
- • Your account email address
- • The transaction ID or date of the charge
- • A brief explanation of why you're requesting a refund
2. Our Review
We will review your request within 5 business days and respond to your email with a decision.
3. Refund Processing
If approved, the refund will be issued to your original payment method. Mollie typically processes refunds within 5-10 business days, depending on your bank.
For questions about these Terms of Service, contact:
Last Updated: July 23, 2026